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What Should I Ask When Choosing A London Office Cleaning Company?

31 May 2024

What Should I Ask When Choosing A London Office Cleaning Company?

So you’ve made the decision to use an office cleaning company London based or elsewhere but now it’s time to choose between the different options.


At first glance, you may think it’s quite tricky to make a choice. But from experience, we can confirm that there are a few key questions you need to get answers to that will make the choice much more straightforward.


By either finding answers to these questions on the office cleaning company’s website or asking them directly, you’ll get the information you need. Some cleaning companies won’t give the answers you want to hear, so you can rule them out.


Here are some of the main questions to ask when choosing a London office cleaning company and examples of good answers to expect.


How flexible are they?


You want the office to be clean, that’s a given. But you don’t want the cleanliness to come at the expense of disruption.


Your employees are busy, with challenging roles and responsibilities. The last thing they want is cleaning staff getting in their way, being a distraction or asking them to move while tidying up under their desk.


Therefore, enquire about the cleaning company’s flexibility. Can they clean after office hours or at weekends?


For example, our cleaning services are available 7 days a week, at hours and a frequency to suit any London office’s needs.


What different services do they offer?


Naturally, all the companies will offer to clean your office, but there are different ways to do it.


There’s a regular daily office clean, for example. But deep cleaning is an alternative – it focuses on the areas of an office that do not require regular cleaning, but need attention at set intervals.


For a more detailed explanation, read this – deep cleaning vs regular cleaning for your London office.


Aside from a regular office cleaning, the company should provide specific services for your workplace. These could include, for example:



These are the services we offer, plus retail and boutique cleaning for some of the most prestigious luxury stores in London.


A facilities management company without a detailed list of different services may not be able to provide the specific type of cleaning you’re looking for.


How experienced are they?


Now it’s perfectly possible that a cleaning company without years of experience behind it will still do a fantastic job.


Nevertheless, if they’ve only just started offering their services, arguably you’re taking a risk – unless they have lots of great customer reviews from clients already. More on this shortly.


A cleaning company with years of experience has likely seen every scenario imaginable, so nothing should throw the management team or cleaners off their game. If any curveballs come their way, they’ll know how to adapt and still deliver a consistent, high quality service.


After working in the industry for many years, staff develop:


  • Sharpened skills
  • Deeper knowledge
  • More efficiency
  • Stronger decision-making
  • Improved problem-solving abilities
  • Increased confidence


As an example, we have more than 20 years of experience, so it’s safe to say that our staff are on the list of experienced cleaners in London.


Can they share any testimonials from clients?


The best commercial cleaning companies will proudly display their customer testimonials on their website.


They’ll also have a high number of 5-star reviews on their website or in the Google search results page.


If you’re struggling to find any testimonials on their website, that’s a worrying sign. Why aren’t there any?


Perhaps they’re new to the industry and haven’t had enough clients to get enough great feedback yet. Again, for all you know, they could still be an excellent cleaning company – but without the proof, arguably it’s not worth taking the risk until they have it.


Are they certified or accredited?


Look for accreditations or certifications from bodies such as Alcumus SafeContractor as well as the International Organisation for Standardization (ISO), for example.


We have received ISO 9001 for Quality Management, ISO 14001 for Environmental Management and ISO 45001 for Occupational Health and Safety Management. Check out these useful links for more details.


Another accreditation worth looking for in commercial cleaning is Living Wage employer status. Why?


Giving cleaning staff a better salary improves their productivity and overall quality of work, we believe.


How sustainable are they?


Some commercial cleaners try to be as eco-friendly as possible. Cleaners can use a range of specialist equipment and products that are more environmentally friendly than regular methods.


We are a Neutral Carbon Zone certified company – our environmental and biodiversity policy is here if you’d like to read it.


Our teams are dedicated to providing outstanding commercial cleaning services with sustainable practices at the forefront. By choosing a green cleaning company, your supply chain becomes more sustainable.


Here are 9 green office ideas for businesses. And according to McKinsey, the journey to Net Zero could be lucrative for businesses.


Their researchers estimate that supplying the services and goods for the transition could be worth £1 trillion to UK companies by 2030.


Final thoughts: What Should I Ask When Choosing An Office Cleaning Company (London)?


We hope this article has given you some ideas for the types of questions to ask cleaning companies when thinking about choosing one for your workplace. Remember, answers to some of these questions may be visible on their website.


The list above is by no means exhaustive and you may have a few other questions of your own that aren’t listed above.


As you can tell, Think FM is a professional commercial cleaning company, London. We specialise in office cleaning London workplaces throughout the capital trust day in, day out.


For more helpful guides, check out the Think FM blog. Recently we’ve covered some common commercial cleaning FAQs, including a critical one – what is commercial cleaning exactly?


If you would like to ask us any questions about our commercial cleaning services for London offices, please don’t hesitate to get in touch.

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Think FM Commercial Office Cleaning Living Wage accreditation
Think FM Commercial Cleaning ISO 45001 badge
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Think FM Commercial Cleaning ISO 9001 badge
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Think FM Commercial Office Cleaning Living Wage accreditation