Over 20 Years of Experience
Our Team
Our senior management team has decades of corporate and Facilities Management experience. Here you will find out about our Founder, Operations Director, Compliance & Quality Manager, and more.
Meet the Think FM Senior Management Team
Managing Director & Founder
Malcolm Hills
Malcolm works with the leadership team to make sure we are the best cleaning company in London and supporting our clients. He has 20 years of experience working in the corporate sector, as the main board director of a large international organisation. Malcolm founded Think FM in 2013, in response to growing demand from long established business connections in the London business community.
“I started Think FM determined to put the emphasis on quality and service in the world of commercial cleaning. Our mantra is ‘We Do What We Say We Are Going To Do’. We live and breathe this through our business, teams and service delivery for clients.”
Operations Director
Lee O’Sullivan
Lee handles our day-to-day operations, ensuring client satisfaction, exploring innovations, managing IT, systems and HR. He has 26 years in Facilities Management and cleaning, with 23 years at the world’s biggest comms agency WPP across Europe and the UK, BIFM QUAL – CIWFM. From people management to maintenance and cleaning in 250,000 sq ft offices, he knows how to deliver exceptional service.
“My inspiration is to deliver a service that fulfils what we sell with operational excellence at its heart. Too many cleaning companies promise things they cannot deliver – we are different. This is truly the place I love and I’m passionate about our business, clients and future.”
Head of Sales
Emmy Hills
Emmy manages new business enquiries, developing client relationships and establishing trusted partnerships. Working in sales for 7 years, including for US tech companies, she applies world class training to Facilities Management with a fresh perspective. Emmy understands businesses’ needs and strives to find solutions.
“Our founders saw a gap in the market for a service that exceeds customer expectations and delivers on its promises. This ethos is the beating heart of Think FM throughout our entire team, from the directors to our cleaning operatives.”
Finance Manager
Janet Tapia
Janet is responsible for payroll, VAT & HMRC processes, cashflow management and ensuring the finance department runs smoothly and efficiently. She has worked in finance all her working life and has been with Think FM for 5 years now.
“It’s a pleasure being part of such a lovely, passionate team at Think FM who go above and beyond to ensure everyone around – both clients and colleagues – are happy.”
Acting Finance Manager
Jenny Tapia
Jenny helps manage Think FM’s finance department, supporting the smooth running of the business across cashflow management, accounts receivable, accounts payable, financial reporting, compliance and client account management. With a keen eye for detail and a calm, practical approach, she is a dependable point of contact for colleagues, clients and external partners.
Jenny has a varied professional background across finance, recruitment and office administration, giving her broad experience and a flexible approach to her role. She enjoys the variety that comes with working in finance and takes pride in ensuring that everything behind the scenes is organised and running smoothly.
“I enjoy solving problems and am a firm believer that there’s nothing quite as satisfying as getting things sorted while making sure everything behind the scenes runs as smoothly as possible. I enjoy the variety that my role brings and playing a part in helping the business continue to grow and succeed.”
Finance Assistant
Aleksandra Jurak
Alex supports the Think FM finance team with the day-to-day management of financial records and the wider finance function. Organised, reliable and attentive to detail, she takes a methodical approach to her work and is focused on ensuring financial information is accurate and up to date.
Alex has completed a Level 1 Bookkeeping course and is keen to continue expanding her knowledge and professional experience. She enjoys working with numbers and is motivated by the opportunity to develop her skills, take on new responsibilities and build a successful career in finance.
“I enjoy working with numbers, solving problems and helping ensure financial information is accurate and up to date. I am motivated by the opportunity to develop my knowledge, take on new responsibilities and build a successful career in finance.”
Administrator
Rubi Begum
Rubi supports the Think FM team with the day-to-day administration that helps keep the business running smoothly. She is approachable, dependable and highly organised, with strong communication and problem-solving skills. Her focus is on providing effective support to colleagues while helping improve processes and keeping operations running efficiently behind the scenes.
Before joining Think FM, Rubi built extensive administrative experience within the financial services sector, supporting financial institutions including Royal Bank of Scotland, Bank of America, Barclays and Santander. She held a range of administrative positions, including Data Centre Administrator and Chief Operating Officer (COO) Administrator, developing strong organisational, communication and problem-solving skills in fast-paced environments.
“I enjoy solving problems, keeping things organised and helping people. Working in administration allows me to make a meaningful impact by ensuring operations run smoothly and efficiently behind the scenes. I take pride in being approachable, dependable, and always looking for ways to improve processes and support the team.”
Admin Assistant
Claire Petre
Claire provides administrative support to the Think FM team, helping to keep day-to-day tasks organised and ensuring colleagues have the support they need. Highly organised, detail-oriented and reliable, she takes a thorough approach to her work and helps create an efficient and well-structured working environment.
Claire has over three years of experience in administrative support and customer service, developing strong organisational and communication skills. Her experience has given her a good understanding of the importance of providing dependable support while maintaining a professional and friendly approach.
“I am motivated by helping teams run efficiently and creating a positive, well-organised working environment.”
Area Manager
Beata Zawisza
Beata oversees cleaning operations across multiple sites, supporting her teams and working closely with clients to maintain high standards of cleaning and service. She has strong organisational and people-management skills and enjoys sharing her knowledge and experience with her teams. Her friendly and approachable nature helps her build positive relationships with both clients and colleagues.
Beata has 15 years of professional experience with Think FM Solutions, developing extensive practical knowledge of cleaning operations, team management, client communication, quality control and operational support. Throughout her career, she has continued to develop her skills through professional courses and training, adapting to new responsibilities, technologies and ways of working.
“I am motivated by new challenges, responsibilities and opportunities to learn. Difficult or unfamiliar tasks inspire me to find solutions, develop my skills and gain new experience. One of the most rewarding parts of my role is meeting new people, whether they are clients, colleagues or members of the cleaning teams, and building strong working relationships with them.”
Area Manager
Tatiana Piadlowska
Tatiana oversees cleaning operations across multiple locations, supporting her teams and working closely with clients to ensure a consistently high standard of service. She brings strong leadership and organisational skills to her role, with a particular focus on team development, client relationships and operational efficiency.
Tatiana has worked as an Area Manager for the past 8 years, gaining extensive experience in team management, overseeing operations, maintaining quality standards and ensuring customer satisfaction across multiple locations. Her experience enables her to manage the day-to-day demands of the role while providing effective support to both clients and colleagues.
“What motivates me most is helping both clients and colleagues achieve the best possible results. I enjoy creating positive working relationships, solving challenges, and contributing to a high-quality service that clients can rely on.”
Area Manager
Monika Ziolkowska
Monika coordinates operations across multiple sites, supporting supervisors and cleaning teams while ensuring high standards of service are maintained. Her responsibilities include quality control, training new employees and managing the smooth running of day-to-day operations. She has extensive experience in both team leadership and client relationship management.
Monika has over 20 years of professional experience across quality control, production, supervision and operations management. She joined Think FM Solutions in 2014 as a Supervisor and has progressed to her current position as Area Manager. This progression has given her a strong understanding of the business and extensive experience in managing teams and operational requirements.
“I enjoy working with people and helping teams succeed. I take pride in delivering high standards of service, building strong relationships with clients, and finding practical solutions to everyday challenges. My motivation comes from seeing both my team and the business grow through commitment, organisation, and continuous improvement.”
Area Manager
Magdalena Jurak
Magdalena oversees cleaning operations across a range of locations, coordinating staff schedules and working closely with supervisors and cleaning teams to ensure each site operates safely and efficiently. She provides guidance and training to employees, monitors service quality and responds to client requirements, helping to maintain the high standards expected by Think Solutions.
Magdalena has nine years of experience in the cleaning industry and joined Think Solutions in 2017. During her time with the company, she has developed extensive knowledge of site management, staff coordination, quality inspections, training and customer service. Her experience and commitment have supported her progression within the company to her current position as Area Manager.
“What I enjoy most about my role is bringing people together and creating a positive working environment. I am passionate about supporting employees in their development and making sure clients can rely on us to deliver an excellent service. Overcoming challenges and seeing improvements across the sites I manage gives me a strong sense of achievement.”
Clients
Accreditations
We Cover London & Surrounding Areas Including:
- Barnet
- Brent
- Bromley
- Camden
- City of London
- Croydon
- Ealing
- Greenwich
- Hackney
- Hammersmith & Fulham
- Haringey
- Hounslow
- Islington
- Kensington & Chelsea
- Lambeth
- Lewisham
- Merton
- Newham
- Richmond upon Thames
- Southwark
- Tower Hamlets
- Waltham Forest
- Wandsworth
- Westminster