Rapha - Case Study

Name: Think FM Commercial Cleaning Services London
Address: 22-24 Ely Pl, London, EC1N 6TE, GB
Telephone: 020 3642 2760
Rating: 5

30 June 2026 | by Malcolm Hills

Clients

A specialist in performance sportswear retail, premium lifestyle brand Rapha appointed Think FM to reset cleaning standards and improve efficiency across its site.

Think FM delivered an initial deep clean free of charge, then deployed expertly trained operatives, supported by hands-on management and regular site audits.

Ongoing reporting and high-level monthly review meetings ensure a proactive service and an optimised cleaning schedule that keeps every area of the building clean.

As a result, Rapha benefits from an expertly managed service, open communication and a trusted partnership that takes the day-to-day facilities stress off their plate.

Site Details

5 floors
33,500 sq ft

Key Issues

Lack of efficiency from previous suppliers
Ineffective training of operatives after a TUPE
Tasks weren't being completed as per schedule
Lack of management and communication
Poor cleaning standards, not meeting expectations

The Think FM Solution

After more than 6 months of working together, Rapha is seeing the results of a strong partnership:

Benefits for Rapha:

Spotless and hygienic environments for their staff
Friendly and approachable cleaners
A consistent, experienced and stable cleaning team on site
No disruption to tenants or building users
Trustworthy, collaborative relationship
Regular cover, never without cleaners when they need them

Cleaning operatives:

Paid at least the London Living Wage
Closely managed and supported

Implementation

Initial rigorous deep clean, free of charge, resetting the building to high standards
Implementing a much more effective, efficient, detailed cleaning schedule
Deployment of expertly trained operatives with site-specific training
Hands on management from area manager with frequent site visits and audits
Reporting in place to track service excellence
High level monthly check in meetings with Operations Director to ensure continuous improvement

Results

5+ hours per week saved, with the client no longer needing to manage a cleaning team or raise complaints
15% increase in productivity thanks to the right training, management and rigorous cleaning schedule
Fresh start thanks to the deep clean, taking the space from dirty to spotless overnight
Open, collaborative communication
Monthly reporting and meetings with our Operations Director
Expertly managed service, taking the day to day stress off their plate
Proactive service throughout

There are more case studies on our website, including our case study with Premier Estates.

“Very happy with the service.”

Office and facilities manager

Get In Touch - We're Happy To Help!

info@thinkfmsolutions.com

020 3642 2760

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