Rapha - Case Study

30 June 2026 | by Malcolm Hills

Clients

A specialist in performance sportswear retail, Rapha appointed Think FM to reset cleaning standards and improve efficiency across its site.

Think FM delivered an initial deep clean free of charge, then deployed expertly trained operatives, supported by hands-on management and regular site audits.

Ongoing reporting and high-level monthly review meetings ensure a proactive service and an optimised cleaning schedule that keeps every area of the building clean.

As a result, Rapha benefits from an expertly managed service, open communication and a trusted partnership that takes the day-to-day facilities stress off their plate.

Site Details

5 floors
35,204 sq ft

Key Issues

Lack of efficiency from previous supplier
Ineffective training of operatives
Tasks weren't being completed as per schedule
Lack of management and communication
Poor standards

The Think FM Solution

After more than 3 months of working together, Rapha is seeing the results of a strong partnership:

Benefits for Rapha:

Spotless and hygienic environments for their staff
Friendly and approachable cleaners
A consistent, experienced and stable cleaning team on site
No disruption to tenants or building users
Trustworthy, collaborative relationship
Regular cover, never without cleaners when they need them

Cleaning operatives:

Paid at least the London Living Wage
Closely managed and supported

Implementation

Initial deep clean free of charge to reset the space
Deployment of expertly trained operatives
Hands on management from area manager with frequent site visits and audits
Reporting to track service excellence
High level monthly check in meetings with Operations Director to ensure continuous improvement

Results

Fresh start thanks to the deep clean achieving sparkle clean standards, taking the space from dirty to spotless overnight
Open, collaborative communication
Monthly reporting and meetings with our Operations Director
Expertly managed service, taking the day to day stress off their plate
Proactive service throughout
Optimised cleaning schedule to ensure every inch of their building is clean

There are more case studies on our website, including our case study with Premier Estates.

“Very happy with the service.”

Office and facilities manager

Get In Touch - We're Happy To Help!

info@thinkfmsolutions.com

020 3642 2760

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