Hardwick and Morris - Case Study - Think FM Commercial Cleaning Services London
020 3642 2760

Hardwick and Morris - Case Study

2 October 2026 | by Malcolm Hills

Clients

Amazon
Saint Laurent Paris
Graff
Boucheron
Bottega Veneta
Balenciaga
Barnett Waddingham
Berkeley group
Shein
WPP
XTX Markets
The Belgravia Center
Brioni
Kering
Pomellato
Premier Estates
RMG London
Hudson Weir
Phoebe Philo
Hogarth
Ardmore
Shipleys
St George
Webgains Ltd
Transact Take Control
SRO Motorsports Group
RTP Global
Motive
PRP
Hudson Weir
Rapha Racing
Pop Mart
Wargaming / DPS Games
Ohme
Swaine Group
Rendall & Rittner

 

Hardwick and Morris is a leading firm of chartered accountants specialising in music and entertainment.

 

 

After moving into a new Central London office near Clerkenwell, the firm appointed Think FM to deliver a fully managed, high-standard cleaning service suited to a professional environment hosting high-profile clients.

microphone

Site Details

  • Central London office, near Clerkenwell
  • Chartered accountants specialising in music and entertainment

Key Issues

Before appointing Think FM, Hardwick and Morris did not have a properly managed cleaning service. They relied on an individual cleaner, leaving the office without reliable cover during sickness or annual leave and without the management oversight needed to maintain consistently high standards.

ThinkFM

The Think FM Solution

 

After one year of working together, Hardwick and Morris benefits from a fully managed, bespoke cleaning service that supports a consistently high standard across its Central London office.

The service is flexible, discreet and designed to work around the needs of a high-profile music and entertainment client base.

 

Benefits for Hardwick and Morris:

  • Spotless, hygienic office environments for employees and VIP visitors.
  • A discreet, flexible service that can adapt around client meetings and office activity.
  • Consistent standards, supported by monthly audits and hands-on management.
  • Reliable cover for sickness and annual leave, meaning the office is never without cleaning support when needed.
  • A trustworthy, collaborative relationship with a provider that understands the importance of privacy and presentation.

Cleaning operatives:

  • Paid at least the London Living Wage
  • Work discreetly around VIP guests and sensitive client activity
  • Expertly trained to deliver a professional, high-standard service
  • Supported and closely managed

Implementation

  • Deployed a trained cleaning team supported by hands-on management
  • Put reliable holiday and sickness cover in place, backed by a wider team of trained operatives
  • Created a flexible cleaning schedule that can adapt to office activity and client visits
  • Delivered a discreet service that respects the privacy and expectations of VIP guests
  • Introduced monthly audits to monitor standards and drive continuous improvement

Results

  • 100% of cleaning days covered, including during sickness and annual leave
  • Significantly improved cleaning standards throughout the office
  • A consistently clean, polished environment appropriate for a high-profile professional client base
  • A flexible, bespoke service that accommodates VIP visits without disruption
  • Monthly auditing and management oversight, giving Hardwick and Morris confidence that standards are maintained

 

There are more case studies on our website, including our case study with Premier Estates.

Get In Touch - We're Happy To Help!

Accreditations

ISO-45001
ISO-45003
ISO-14001
ISO-9001
Good Business Charter
Living Wage Employer
Neutral Carbon Zone
Safe Contractor

We Cover London & Surrounding Areas Including:


  • Barnet
  • Brent
  • Bromley
  • Camden
  • City of London
  • Croydon
  • Ealing
  • Greenwich
  • Hackney
  • Hammersmith & Fulham
  • Haringey
  • Hounslow
  • Islington
  • Kensington & Chelsea
  • Lambeth
  • Lewisham
  • Merton
  • Newham
  • Richmond upon Thames
  • Southwark
  • Tower Hamlets
  • Waltham Forest
  • Wandsworth
  • Westminster
HILLINGDON HARROW HOUNSLOW EALING RICHMONDUPONTHAMES KINGSTONUPON THAMES SUTTON MERTON WANDSWORTH HAMMERSMITH& FULHAM KENSINGTON&CHELSEA CITY OFWESTMINSTER BRENT CAMDEN LAMBETH CROYDON SOUTHWARK LEWISHAM CITY OFLONDON ISLINGTON HACKNEY TOWER HAMLETS BROMLEY GREENWICH BEXLEY NEWHAM BARNET ENFIELD HARINGEY WALTHAMFOREST REDBRIDGE BARKING &DAGENHAM HAVERING
Scroll to Top