FREQUENTLY ASKED QUESTIONS

We have a strong foothold in London and the South East, so we are well placed to deliver tailored cleaning services to businesses in these areas. Areas we serve include:

• Barnet
• Brent
• Bromley
• Camden
• City of London
• Croydon
• Ealing
• Greenwich
• Hackney
• Hammersmith & Fulham
• Haringey
• Hounslow

• Islington
• Kensington & Chelsea
• Lambeth
• Lewisham
• Merton
• Newham
• Richmond upon Thames
• Southwark
• Tower Hamlets
• Waltham Forest
• Wandsworth
• Westminster

Yes, we have many official accreditations – including some from International Organization for Standardization (ISO), Good Business Charter and Alcumus SafeContractor.

Our friendly, professional team of cleaners have more than 20 years of industry experience.

No. We provide free estimates and excellent rates.

Our cleaners are available 7 days a week, at hours and a frequency to suit your needs. We adjust our working hours to suit you, so there’s no need to worry about our cleaners getting in your employees’ way!

With over 200 cleaners working daily in London alone, you don’t have to worry about your cleaner ever falling unwell or being unavailable. 

You can always be assured that your building will be cleaned, professionally and on time.

At the core of our commercial cleaning business are our area managers. They will visit most sites in London on a weekly basis to ensure cleaners are trained, sites are immaculate and our clients are happy.

A thorough monthly cleaning audit of your site will also be carried out, with results easily accessed on our customer portal. You’ll also have the manager’s mobile number if you need to reach them at short notice.

All our commercial cleaners and supervisors clock in and out of your premises using our own advanced time and attendance system, so we are able to provide monthly reports for the exact hours which have been delivered. Find out more about us.

Our professional office cleaners can take care of all your cleaning needs. This includes office cleaning services, retail and boutique cleaning and communal areas cleaning.

We also cover periodic floorcare services, specialised cleaning services like natural stone flooring cleaning, polishing and restoration, specialist carpet cleaning and window cleaning, as well as planned maintenance and engineering services.

Here is the full list of our services.

We offer high-quality commercial office cleaning to a range of clients from different industries.

At Think FM, our commercial cleaners in London are dedicated to providing outstanding commercial cleaning services with sustainable practices at the forefront.

We regularly monitor our supply chain and own practices to ensure our cleaning services stay sustainable. 

We are a Neutral Carbon Zone certified company. Here is our environmental and biodiversity policy. For more information, view our policies, certifications and compliance documents.

Yes – before we proceed with any work, we’ll share a tailored contract with you to review and sign when you’re ready.

Our prices are competitive, but we do not have a fixed hourly rate. We calculate costs for all jobs based on the service required, cleaning frequency and so on. Several variables will increase or decrease the fees.

At Think FM, we do what’s right for our employees and maintain a low staff turnover – which means our clients get regular commercial cleaners who stick around. As proud members of the Living Wage Foundation, we pay all staff the London Living Wage at least.

Yes, we will be happy to share customer references with you when we provide a quote for you. We also have many testimonials and reviews for you to read right now on our website.