Think FM Solutions Quality Assurance Policy 2024

Date Issued: 02 January 2024
Review Date: January 2025

Revisions Control Page

Quality Assurance Policy

We do what we say we are going to do.

Think FM Solutions upholds a robust quality assurance process, demonstrating unwavering commitment to the objectives outlined in this policy throughout its operations.

Objectives

1. Understanding Customer Needs
   We strive to develop a comprehensive understanding of our customers’ needs, ensuring that our services align seamlessly with their expectations.
2. Collaboration for Quality Work and Service
   Working closely with clients, suppliers, and subcontractors, our goal is to deliver top-tier quality work and service from the outset.
3. Continuous Assessment and Improvement
   Actively seeking and incorporating feedback from clients, we use this input as a foundation for continuous improvement.
4. Employee Development
   We are committed to developing the potential of our employees by ensuring that all staff members are proficient in performing their work safely and responsibly, in line with the company’s health, safety, and environmental policies. Team training is emphasized to achieve professional excellence.

Involvement of Team Members

• The achievement of these policy objectives involves all team members, each being individually responsible for the quality of their work.
• This collective effort results in an ever-improving working environment for everyone.

Management Structure

Think FM Solutions has implemented a management structure anchored in the quality and commitment of its professional team. The Operations Director holds specific responsibility for ensuring that the management structure reflects the quality standards and enhances compliance with this policy. Regular reviews of products and services are conducted to surpass established standards.

Continuous Improvement

• In an ongoing effort to enhance operations, we continuously upgrade our systems.
• We actively listen to clients and customers, ensuring open discussions about individual contract requirements to achieve complete satisfaction.
• For each project or contract, a quality plan is implemented, including control measures that meet client requirements within the specified time and budget.
• We foster a cooperative spirit within our committed team.

Decision-Making Authority

Team members at Think FM Solutions are empowered with decision-making authority within their responsibilities, ensuring they work according to documented procedures.

Ongoing Objectives

Our ongoing objectives are to:

• Consistently meet the requirements of clients and customers.
• Identify and implement improvements in existing working practices.

Individual Responsibilities

To achieve these objectives, every team member must:

• Understand customer and client needs.
• Be responsible and accountable for the quality of their work.

This policy reflects our dedication to excellence and underscores our commitment to delivering top-quality services while fostering a culture of continuous improvement.

Signed: Malcolm Hills
Position: Managing Director
Date: 02 January 2024