London Dock – Case Study

London Dock is a luxury residential development, one of the largest developments Berkeley Homes has built, spanning 15 buildings across 15 acres.

Site Details

There is a wealth of on site facilities including a spa, gym, virtual golf suite, private cinema room, residents’ lounges and squash courts.

The Think FM Solution

Benefits of our solution include:

London Dock:

• Spotless and hygienic environments
• Friendly and approachable cleaners
• Consistent, experienced, stable cleaning team on site
• No disruption to tenants or building users
• Health and safety compliance
• Trustworthy, collaborative relationship
• Proactive cleaning operatives
• Regular cover, never without cleaners when they need them

Cleaning Operatives:

• Treated fairly and paid at least the London Living Wage
• Closely managed and supported

Implementation

• Scoped out a rigorous cleaning schedule, optimising hours and ensuring high standards
• Implemented Timegate, a geofenced time and attendance system for reporting
• Built strong relationships with the team
• Responded quickly to any urgent requests, going above and beyond to meet needs promptly

Results

• We have provided all cleaning and estate management services across the entirety of the development for over 8 years
• We have put in place a large full-time team on-site, comprising Estate Operatives, Cleaning Operatives, Team Leaders and non-working Supervisors
• Our in-house additional services teams look after window cleaning, floor restoration and maintenance programmes and all other specialist cleaning needs

“Lots of positive feedback from the sales manager and the head of estates. The CEO of Berkeley commented on the high levels of presentation around the estate, also noting the buildings are looking fresh despite some being nearly 10 years old. Good work all!”

There are more case studies on our website, including our global media agency case study and our financial trading case study.

Related articles

12 December 2025

Global Media Agency – Case Study

Our client is a global media agency that provides marketing implementation services, including all-channel production and language services, to international companies.

READ ARTICLE

11 December 2025

Architectural and Design Consultancy – Case Study

Our client is an architectural and design consultancy, known for creating intelligent, sustainable buildings and neighbourhoods across the UK.

READ ARTICLE

26 January 2026

Financial Trading – Case Study

Our client is an innovation-driven algorithmic trading firm, which seeks to automate all aspects of the business.

READ ARTICLE