Financial Trading – Case Study

26 January 2026 | by Malcolm Hills

Our client is an innovation-driven algorithmic trading firm, which seeks to automate all aspects of the business. Their mission is to be the leading financial technology firm for fair and efficient markets.

They have an outstanding office providing a great working environment for employees, with top tier facilities such as; gyms, bars, kitchens, games rooms and salons.

They offer the highest levels of service and hospitality to their staff, in order to attract and retain the best talent.

Under their previous provider, this wasn’t being reflected in the cleanliness of their workspace. This resulted in complaints and dissatisfaction from members of their team.

They contacted us because they were unhappy with their cleaning provider and wanted to find a new company to partner with.

What drew them to us was our website, unanimous 5 star reviews and our impressive client list. These factors gave them the confidence to reach out to Think FM Solutions.

inside an office, financial trading

Site Details

200+ employees
22,000 sq ft
Daily office cleaning, hospitality, day housekeepers, windows & high level cleaning

Key Issues

Cover cleaners were not being provided for holiday and last minute sick leave.
Standards of cleanliness didn’t meet expectations of the leadership team.
Insufficient resources from incumbent to provide additional operatives for events.
There were no contact points for communication with senior leadership.
Uncollaborative relationship style.
Little confidence that the contracted hours were being delivered.
No proactivity from the incumbent cleaning provider; lack of new ideas, innovation, and continuous improvement.
Lack of systems and processes.
Little of the required regulatory documentation was present on site.

The Think FM Solution

We met with our client’s Head of Facilities and scoped out optimum service levels, including hours and schedules, with a focus on streamlining and quality.

We presented our proposal to the Head of Facilities and the Chief Operations Officer, both of whom were delighted that our standard practices and processes would address all of their key issues.

Teams across our client and Think FM Solutions are reaping the rewards of a strong partnership, where customer needs are evaluated, understood and met:

Our client received:

Great communication with their cleaning partner
Trustworthy, collaborative relationship
Proactive cleaning operatives
Regular cover, never without cleaners when they need them
Area managers on site 3 times a week
Facilities Management has monthly meetings with Think FM Operations Director
The COO has a meeting every 6 months with the Managing Director at Think FM

For their employees:

Spotless and hygienic working environment
Daily charcuterie boards & hospitality services delivered by the Think FM team
Friendly and approachable Day Cleaners / Housekeepers

Our cleaning operatives are:

Treated fairly and paid at least the London Living Wage
Closely managed and supported

“Think FM are a great company that truly understand our business standards and needs. Whenever there is a slight issue, they address it promptly and get it sorted. The staff on-site are excellent and the management team is very attentive, contributing to a positive and well managed partnership. I highly recommend Think FM as your business cleaning services provider.”

Workplace and Facilities Manager

Implementation

Think FM Solutions was awarded the cleaning contract. Our team managed a complex TUPE situation very smoothly. working alongside our client’s HR Director who wanted to be involved in the process.

We have successfully implemented an optimal cleaning schedule, which ensures exemplary standards are always maintained.

Results

100% of contracted hours delivered every month
Full site audit carried out monthly
100% compliance with agreed eco-friendly products
30 minutes saved daily for Facilities Management – no time wasted managing cleaning operatives or complaining about standards

Financial Trading – Case Study

Site Details

Key Issues