Architectural and Design Consultancy – Case Study

Our client is an architectural and design consultancy, known for creating intelligent, sustainable buildings and neighbourhoods across the UK.

Think FM manages office cleaning and handyman services for their workspace in a renowned London premises.

They had faced a long period of poor service with their previous facilities provider, experiencing low standards of cleanliness and professionalism.

Site Details

• Large office spanning 15,000 sq ft
• Occupies 2 floors within a renowned London building
  

Key Issues

• Poor service from previous provider
• Significant build-up of dust, dirt and grime 
• Unreliable and unresponsive cleaning team

The Think FM Solution

The client is now experiencing the benefits of a reliable, proactive and well-managed facilities partnership:

Our Client:

• A spotless and hygienic working environment
• A responsive and professional cleaning team
• No disruption to staff or operations
• Quick communication and rapid response to any issues
• A proactive approach to maintaining standards
• Regular cover – never without operatives when needed
• Hands-on management with an area manager on site weekly
• Monthly reviews with the Think FM Operations Director

Our Cleaning Operatives:

• Treated fairly and paid at least the London Living Wage
• Closely managed and supported

Implementation

• Delivered a full deep clean over a single weekend, reverting years of accumulated issues from low-quality cleaning and transforming the space
• Maintained a consistently high standard of cleaning since the initial clean
• Established a strong relationship with the client’s team

Results

• 100% of contracted hours delivered every month
• Immaculate standards achieved and maintained
• Deep clean delivered at short notice, resolving years of poor servicing

“I have no words (OMG) how great the office looks after the deep cleaning. I [have] never seen this office so clean, everyone is impressed! You guys did a brilliant job and I cannot fault anything, thank you.”

Facilities manager

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