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How To Improve Customer Footfall Amidst Inflation

12 June 2023

How To Improve Customer Footfall Amidst Inflation

In today’s challenging economic climate, businesses of all types are grappling with the impact of inflation. 


Rising prices can significantly affect consumer behaviour, leading to reduced footfall in retail stores. 


As an office cleaning company in London, we understand the importance of maintaining a clean and tidy store environment for attracting customers. 


In this blog, we will explore strategies to increase footfall in retail stores and help businesses thrive despite rising inflation.


The significance of a clean and tidy store



First impressions matter, especially when it comes to retail spaces. A clean and tidy store not only enhances the visual appeal but also creates an inviting atmosphere for customers. 


It shouldn’t come as a surprise that well-maintained stores are much likelier to bring in customers.


Let’s look at why a clean store is crucial for boosting footfall.


A clean store signifies professionalism, attention to detail, and a commitment to providing quality products or services. It instils confidence in customers and increases the likelihood of repeat visits.


A clutter-free and organised store makes it easier for customers to navigate through aisles, find products, and enjoy their shopping experience. They are more likely to spend time exploring and ultimately make purchases.


With increasing concerns about hygiene and cleanliness, particularly since the Covid-19 pandemic, customers prioritise stores that prioritise their well-being. Regular cleaning practices help create a safe environment, leading to increased footfall.


Best practices for keeping your store clean


Maintaining a clean and tidy store requires ongoing effort and attention to detail. 


By implementing these best practices, you can ensure your store remains spotless and inviting:


  • Establish a comprehensive cleaning routine that covers all areas of your store, including regular cleaning of floors, shelves, display cases, windows, and restrooms. Regular vacuuming, dusting, and mopping will help keep your store looking its best.


  • Maintain clear and organised displays. A cluttered display can detract from the overall appeal of your store. Ensure that products are neatly arranged, shelves are dusted, and signage is clean and visible.


  • Pay particular attention to toilets. Clean and well-stocked restroom environments are vital for customer satisfaction. Regularly sanitise and restock toiletries to provide a comfortable experience for your customers.


  • Consider hiring a professional cleaning company to handle deep cleaning tasks and ensure your store maintains a high standard of cleanliness. These experts have the knowledge, experience, and equipment to deliver exceptional results.


Strategies to increase footfall in retail stores


Now that we understand the importance of a clean store, let’s explore effective strategies to increase footfall amidst inflation:


  • Capture the attention of passersby with eye-catching window displays that highlight your products or promotions. Use creative visuals, lighting, and seasonal themes to create curiosity and draw potential customers inside.


  • Exceptional customer service can make a significant difference in footfall. Train your staff to greet customers warmly, offer assistance, and provide product recommendations. Building positive relationships with customers encourages repeat visits and word-of-mouth recommendations.


  • Host in-store events or promotions to create a buzz and attract customers. Offer exclusive discounts, organise product demonstrations, or collaborate with local influencers or artists to make your store a destination for shoppers.


  • Optimise your store layout to encourage exploration and maximise visibility of products. Use strategic positioning, well-placed signage, and appealing visual merchandising techniques to capture customers’ attention and guide them through your store. Create attractive displays that showcase your best-selling or high-margin items.


  • Make shopping in your store a hassle-free experience for customers. Ensure that aisles are wide enough for easy movement, shopping carts are available, and checkout lines are well-managed. Consider offering services such as click-and-collect or home delivery to cater to different customer preferences and increase convenience.


Look beyond the physical space to improve footfall



There are activities and strategies retail stores can implement outside of their shops to encourage an uplift in footfall.


  • Leverage the power of digital platforms to increase footfall. Maintain an active online presence by regularly updating your website and engaging with customers on social media. Promote special offers, events, and new arrivals to entice customers to visit your store.


  • Implement a customer loyalty program to reward frequent visitors. Offer incentives such as discounts, freebies, or exclusive access to new products or events. This not only encourages repeat visits but also fosters a sense of appreciation and loyalty among customers.


  • Collaborate with complementary businesses or local organisations to cross-promote each other. This can involve joint marketing efforts, co-hosting events, or offering bundled promotions. By expanding your reach and attracting a wider customer base, you can increase footfall for both parties involved.


  • Actively seek customer feedback to understand their needs and preferences better. Encourage customers to leave reviews and ratings online, as positive reviews can significantly impact footfall. Respond promptly to any negative feedback, addressing concerns and showing a willingness to improve.


  • Get involved in community initiatives or sponsor local events to create goodwill and increase brand visibility. Participating in local fairs, charity drives, or sponsoring sports teams can generate positive associations with your store and encourage community members to support your business.


Summary: How to improve customer footfall amidst inflation


While inflation may present challenges, there are effective strategies to improve customer footfall in retail stores. 


A clean and tidy store is the foundation for attracting customers, as it creates a positive perception and provides a comfortable shopping experience.


Consider partnering with Think FM for all your retail cleaning needs. We provide services for office cleaning in London and retail cleaning in London too.


By implementing best practices for cleanliness and adopting strategies such as engaging window displays, personalised customer service – and external marketing activities such as an enhanced online presence and targeted loyalty programs, you can increase footfall and mitigate the impact of inflation on your business. 


Remember, continuous effort and adaptation to changing market dynamics are key to driving footfall and ensuring long-term success.

For more information about any of the above, or to enquire about our retail store cleaning service, get in touch with Think FM Commercial Cleaning London.

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