Over 20 Years of Experience
Think FM – About Us
- Excellent rates, superb client retention record & free estimates
- 24/7 availability in London – hours & frequency to suit your needs
- 200+ cleaners working daily with regular checks from management
- Multi-certified and accredited including ISO 45001 and many more
CLIENTS
MEET THE THINK FM SENIOR MANAGEMENT TEAM
Managing Director & Founder
Malcolm Hills
- Inspiration: I started Think FM determined to put the emphasis on quality and service in the world of commercial cleaning. Our mantra is 'We Do What We Say We Are Going To Do’. We live and breathe this through our business, teams and service delivery for clients.
- Professional Experience: 35 years working in the corporate sector, as the main board director of a large international organisation. I founded Think FM in 2013, in response to growing demand from long established business connections in the London business community.
Operations Director
Lee O’Sullivan
- Inspiration: Delivering a service that fulfills what we sell with operational excellence at its heart. Too many cleaning companies promise things they cannot deliver – we are different. This is truly the place I love and I'm passionate about our business, clients and future.
- Professional Experience: 26 years in Facilities Management and cleaning, with 23 years at the world's biggest comms agency WPP across Europe and the UK, BIFM QUAL - CIWFM. From people management to maintenance and cleaning in 250,000 sq ft offices, I learnt how to deliver exceptional service.
Consultant, Compliance & Quality Manager
Tommy Taylor
- Inspiration: My primary objective is to support the organisation's employees and to share knowledge and information. I am inspired and motivated by the cohesion with the team and its continuous goal setting to become better.
- Professional Experience: 40 years in the Facilities Management and commercial cleaning field. I am a professional trainer with a hands-on and instructional style, certified in many cleaning and safety qualifications from the likes of BICS, City & Guilds, the British Safety Council, NEBOS and IOSH.
Sales Manager
Emmy Hills
- Inspiration: Our founding team saw a gap in the market for a professional, well-run service that exceeds customer expectations and delivers on all of its promises. This ethos is still the beating heart of Think FM and resonates throughout our entire team, from the directors to our cleaning operatives.
- Professional Experience: Having worked in sales for 7 years, including for US- based tech companies, I enjoy applying the world class sales training I have received to Facilities Management, offering a fresh perspective. I understand businesses’ needs and strive to find solutions that solve problems for them.
Finance Manager
Janet Tapia
- Inspiration: It's a pleasure being part of such a lovely, passionate team at Think FM who go above and beyond to ensure everyone around – both clients and colleagues – are happy.
- Professional Experience: I have worked in finance all my working life and have been with Think FM for 5 years now.
OUR CLEANING TEAMS IN LONDON
Outstanding Oversight from our Hands-On Area Managers
At the core of our commercial cleaning business are our area managers. They will visit most sites in London on a weekly basis to ensure cleaners are trained, sites are immaculate and our clients are happy.
A thorough monthly cleaning audit of your site will also be carried out, with results easily accessed on our customer portal.
All our commercial cleaners and supervisors clock in and out of your premises using our own advanced time and attendance system, so we are able to provide monthly reports for the exact hours which have been delivered.
Consistent Commercial Cleaning from our Reliable Team of 200+ Staff
At Think FM, we do what’s right for our employees and maintain a low staff turnover – which means our clients get regular commercial cleaners who stick around. As proud members of the Living Wage Foundation, we pay all our staff at least the London Living Wage.
Our highly-trained and friendly staff use the best equipment and cleaning materials to deliver a thorough and professional clean of your premises to an agreed specification.
With over 200 commercial cleaners working daily in London alone, you don’t have to worry about your office cleaner ever falling unwell or being unavailable. Rest assured, your building will always be cleaned professionally and on time.
ACCREDITATIONS
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Safe Contractor approved | Demonstrates compliance with key health & safety standards related to cleaning, including working at height with ladders |
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Living Wage Employer accredited | Paying staff wages based on the real cost of living, ensuring low turnover and consistent, uninterrupted service |
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Good Business Charter accredited | Recognises responsible business practices including a clear commitment to customers, fairer staff hours, and ethical sourcing |
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Neutral Carbon Zone certified | Shows commitment to benchmarking company emissions and demonstrating sustainability |
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ISO 45001 certified | Ensures compliance with occupational health and safety management standards to ensure the safest working conditions. |
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ISO 14001 certified | Follows internationally recognised standard for environmental management systems to minimise our environmental footprint. |
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ISO 9001 certified | Demonstrates commitment to quality and meeting customer expectations. |
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ISO 45003 certified | Follows guidelines for promoting wellbeing at work and managing psychological health & safety. |
GET IN TOUCH - WE'RE HAPPY TO HELP!
info@thinkfmsolutions.com 020 3642 2760
WHAT DO WE OFFER?
COMMERCIAL & OFFICE CLEANING
WHY CHOOSE US?
A COMMERCIAL CLEANING SERVICE YOU CAN TRUST
Strong partnerships
Strong relationships are key in business and life. We pride ourselves on sustainable partnerships with customers across multiple sectors including retail, finance, media, hospitality and construction.
20+ years commercial cleaning industry experience
Our professional office cleaners can take care of all your cleaning needs. This includes expert commercial cleaning services, office cleaning services, retail and boutique cleaning, communal areas / common parts cleaning, periodic floorcare services, specialised cleaning services like natural stone flooring cleaning, polishing and restoration, specialist commercial carpet cleaning, commercial window cleaning, and planned maintenance and engineering services.
We’re happy to help with all your commercial cleaning needs
We are passionate about our cost-effective, exceptional commercial cleaning service. As our many 5-star ratings suggest, we’re one of the most well-reviewed commercial cleaning companies in the UK. We do what we say we are going to do.
ACCREDITATIONS
