Global Media Agency – Case Study

Our client is a global media agency that provides marketing implementation services, including all-channel production and language services, to international companies.

Think FM have worked with the brand’s team in London for several years, establishing a strong and collaborative working relationship with the team.

They receive a flexible and proactive cleaning service, with our teams providing additional support whenever needed, even at short notice.

Site Details

• Office space occupies 5 floors of the building
• Covers approximately 12,000 sq ft

Challenges

• Requirements for both daytime housekeeping and evening cleaning
• Need for a partner with a flexible and proactive approach to cleaning
• Ad hoc additional support sometimes required at short notice

The Think FM Solution

The client is seeing the results of a strong partnership – with our team evaluating, understanding and meeting customer needs consistently.

Our client:

• Spotless and hygienic environments for their staff
• Friendly and approachable cleaners
• A consistent, experienced and stable cleaning team on site
• No disruption to building users
• Great communication with their cleaning team
• Trustworthy, collaborative relationship
• Proactive cleaning operatives
• Regular cover, never without cleaners when they need them
• Additional ad hoc cleaning after one-off events

Our cleaning Operatives:

• Treated fairly and paid at least the London Living Wage
• Closely managed and supported

Implementation

• Scoped out a rigorous cleaning schedule, optimising hours and ensuring high standards
• Built strong relationships with the client’s team – our cleaners are a valued part of their company
• Responded quickly to any urgent requests, going above and beyond to meet needs promptly

Results

• 100% of contracted hours delivered every month
• Full site audit carried out monthly
• Long-term partnership

“Think FM have been working with us for several years. During that time, we have established a strong and collaborative working relationship with the whole team. We have no issues with the daily cleaning and when we have requested additional cleaning such as clearing up after a party or event, Think FM have carried this out perfectly, never just doing the bare minimum, always making sure everything is cleaned and put back to normal. Our daytime cleaner has been pivotal in ensuring my expectations are met. She is so well regarded by the whole company and my team, that she is always invited to join our social events whenever she can.” 

– Property Services Manager

There are more case studies on our website, including our architectural and design consultancy case study.

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