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Think FM Solutions Environment & Biodiversity Policy 2026
Approval date: 06 January 2026
Next review date: 06 January 2027.
Think FM Solutions OH&S Organisation Chart
- Managing Director: Malcolm Hills
- Operations Director: Lee O’Sullivan
- Area Managers: Beata Zawisza, Magdalena Jurak
- Site Supervisors
- Assistant Area Manager: Tatiana Piadlowska, Estefany Gonzaga
- Floor Care Manager: Nick Timis
- Window Cleaning Manager: Gus Vieira
- Compliance & Quality Manager: Tommy Taylor
- Finance Manager: Janet Tapia
- Finance Assistant: Jenny Tapia
- Sales Development Manager: Emmy Hills
- Administrator: Vacant
1. Policy statement
Think FM Solutions Ltd (“the Company”) is committed to operating its cleaning and facilities management activities in an environmentally responsible manner and to complying with all applicable environmental legislation and client requirements.
The Company recognises that, although it does not undertake planting, landscaping, or biodiversity enhancement works, its cleaning and facilities management activities can have an indirect impact on the environment and biodiversity through the use of cleaning chemicals, waste handling, water usage, and site access. We are therefore committed to preventing environmental harm, minimising pollution, and supporting client environmental and biodiversity requirements within the scope of our contracted services.
This policy supports continual improvement in environmental performance and aligns with the principles of ISO 14001 Environmental Management Systems
2. Scope
This policy applies to:
- All employees, workers, and agency staff
- All cleaning and facilities management activities undertaken by the Company
- All client sites and operational locations.
3. Legal and regulatory compliance
Think FM Solutions will comply with all relevant environmental legislation and associated codes of practice,
including but not limited to:
- Environmental Protection Act 1990
- Environment Act 2021
- Waste (England and Wales) Regulations 2011
- Duty of Care (Waste) Regulations
- Control of Pollution Act 1974
- Climate Change Act 2008 (best practice reference).
Compliance with client-specific environmental requirements and site rules is treated as a contractual
obligation.
4. Roles and responsibilities
Managing Director
- Holds overall accountability for environmental management and performance
- Approves this policy and ensures adequate resources are available.
Operations Director
- Ensures this policy is implemented across all contracts and sites
- Supports compliance with client environmental requirements.
Compliance / Health & Safety Manager
- Oversees environmental compliance and monitoring
- Supports audits (e.g. ISO 14001, client audits)
- Reviews environmental incidents and trends.
Supervisors and Managers
- Ensure staff follow environmental procedures on site
- Deliver toolbox talks and briefings as required
- Report environmental incidents, spills, or non-conformances.
Employees and Operatives
- Follow environmental procedures and site rules
- Use cleaning chemicals correctly and safely
- Report spills, leaks, or environmental concerns immediately.
5. Environmental management approach
5.1 Environmentally responsible cleaning operations
The Company will:
- Use cleaning products in accordance with COSHH assessments and manufacturer instructions
- Prevent overuse or incorrect dilution of cleaning chemicals
- Use environmentally preferable products where specified by the client or contract.
5.2 Waste management and pollution prevention
The Company will:
- Segregate and dispose of waste in accordance with client waste systems and legal requirements
- Prevent contamination of drains, watercourses, and external areas
- Follow spill prevention and response procedures
- Ensure waste transfer documentation is completed and retained.
5.3 Supporting client environmental and biodiversity requirements
Think FM Solutions supports client biodiversity and environmental objectives by ensuring that cleaning and
facilities management activities do not cause environmental harm. This includes:
- Adhering to site-specific environmental controls and restricted areas
- Avoiding disturbance to planted areas, green roofs, drainage systems, or sensitive locations
- Escalating any environmental risks or concerns identified during cleaning activities
- Cooperating with client environmental audits or inspections relevant to cleaning services.
The Company does not undertake biodiversity enhancement activities and does not carry out planting or
grounds works.
6. Staff engagement and environmental awareness
Employee awareness is essential to preventing environmental harm. The Company will promote
environmental awareness through:
- Environmental awareness as part of staff induction
- Cleaning-specific environmental toolbox talks
- Site briefings and short environmental communications where appropriate.
Toolbox talks and briefings will focus on practical cleaning activities, including chemical use, waste
handling, spill prevention, and compliance with client environmental rules.
7. Monitoring, performance, and continual improvement
The Company will monitor environmental performance through:
- Incident and spill reporting
- Waste management records
- Training and toolbox talk records
- Internal and external audits.
Environmental objectives and performance will be reviewed periodically, and improvements implemented
where reasonably practicable.
8. Documentation and records
The following records will be maintained where applicable:
- COSHH assessments
- Waste transfer notes
- Environmental incident and spill reports
- Training and toolbox talk attendance records
- Audit findings and corrective actions.
Records will be retained in line with Company policy and legal requirements.
9. Policy review
This policy will be reviewed annually or sooner if there are significant changes to legislation, client
requirements, or Company operations.
Malcolm Hills
Managing Director
Date: 06 January 2026
This policy is communicated to all employees, suppliers, and sub-contractors and is made available to interested parties.
