Think FM Solutions Health and Safety Plan 2026

Approval date: 04 January 2026
Next review date: 04 January 2027

1. Health & Safety Policy Statement

Think FM Solutions Ltd (“the Company”) recognises its legal duty under the Health and Safety at Work etc. Act 1974 to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees and of others who may be affected by its cleaning and facilities management activities.

Health and safety is integral to how we operate as a responsible employer delivering services across multiple client sites. We are committed to preventing injury, ill health, and work-related harm through effective risk management, competent supervision, consultation with employees, and continuous improvement.

This policy applies to all employees, workers, contractors, agency staff and visitors engaged in or affected by our activities

2. Organisation and responsibilities

Managing Director

Overall accountability for health and safety performance
Ensures adequate resources and competent advice are in place
Approves and reviews this policy.

Operations Director

Ensures implementation of this policy across all contracts
Reviews audits, incidents and performance data.

Compliance / Health & Safety Manager

Provides competent health and safety advice
Oversees audits, inspections, and investigations
Ensures legal and client compliance.

Area Managers and Supervisors

Day-to-day management of health and safety on sites
Conduct inductions, toolbox talks, and site inspections
Ensure risk assessments and safe systems of work are followed.

Employees and Operatives

Take reasonable care of their own health and safety and that of others
Follow training, instructions, and safe systems of work
Report hazards, incidents, and near misses promptly.

3. Consultation and communication

The Company is committed to consulting with employees on health and safety matters. This is achieved
through:

Inductions and refresher training
Toolbox talks and site briefings
Supervisor and manager engagement
Access to site files, policies, and risk assessments.

Employees are encouraged to raise concerns and contribute to improving health and safety standards.

4. Risk management and safe systems of work

The Company operates a structured approach to risk management to identify hazards, assess risks, and
implement appropriate control measures.

This includes:

General and task-specific risk assessments
Method statements and safe systems of work
COSHH assessments for cleaning chemicals
Manual handling assessments
Lone working assessments
Fire risk assessments (where applicable).

Risk assessments are reviewed at least annually or following significant change.

5. Key health & safety arrangements

5.1 Control of substances hazardous to health (COSHH)

COSHH assessments are completed for all hazardous substances
Safety data sheets are retained in site files
Staff receive training on safe use, storage, and disposal
Substances are stored securely and in accordance with instructions.

5.2 Manual handling

Manual handling risks are assessed
Mechanical aids or team lifting used where reasonably practicable
Staff receive appropriate training.

5.3 Work equipment and PPE

Equipment is suitable, maintained, and inspected
Portable electrical equipment is tested as required
PPE is provided where risks cannot be controlled by other means
Staff are trained in correct use and care of PPE.

5.4 Slips, trips, and falls

Good housekeeping standards maintained
Spillages dealt with promptly
Appropriate signage used.

5.5 Working at height

Avoided where reasonably practicable
Suitable access equipment provided
Staff trained and authorised.

5.6 Lone working

Risk assessments carried out
Communication and monitoring arrangements in place
Consideration given to vulnerable workers

6. Welfare and occupational health

The Company will ensure that suitable welfare facilities are available in line with site conditions and client
provision, including:

Toilet and handwashing facilities
Drinking water
First aid arrangements.

Occupational health risks, including dermatitis, musculoskeletal disorders, and stress, are identified and
managed

7. Psychosocial health and wellbeing (ISO 45003)

The Company recognises that psychological health is an integral part of workplace safety. In line with ISO
45003, we will:

Identify psychosocial risks such as stress, workload, bullying, and poor communication
Promote supportive leadership and inclusive behaviours
Provide access to support and early intervention
Monitor indicators such as absence, turnover, and feedback.

8. Accident, incident and emergency management

8.1 Accident and incident reporting

All accidents, incidents, near misses and hazards must be reported
Investigations carried out to identify root causes
Notifiable incidents reported in accordance with RIDDOR.

8.2 First aid

Appropriate first aid provision identified by risk assessment
First aid equipment maintained and accessible.

8.3 Fire and emergency procedures

Site-specific emergency arrangements communicated during induction
Fire risk assessments completed where required
Employees informed of evacuation routes and assembly points

9. Contractors and visitors

Contractors assessed for competence prior to engagement
Relevant risk assessments and method statements reviewed
Visitors required to follow site safety rules and sign in where applicable.

10. Training and competence

Health and safety training provided at induction
Role-specific and refresher training delivered as required
Toolbox talks conducted regularly
Training records maintained and auditable.

Young workers and new starters receive enhanced supervision.

11. Monitoring, audit and review

The effectiveness of this policy and arrangements is monitored through:

Site inspections and audits
Incident trend analysis
Review of training and compliance records.

This policy will be reviewed annually or following significant change

Malcolm Hills
Managing Director
Date: 06.01.2026